Unlocking the power of data: how Malinko is helping to make the 2020s ‘the decade of community services’

April 6th, 2022

At Malinko, we are committed to serving the NHS’s data strategy, which addresses the need for ‘high quality, readily available data… for the benefit of patients, service users, and the health and care system’.

In particular, we recognise the importance of revolutionising community services, by providing them with a reliable and trusted dataset which can improve efficiency, support recruitment and ultimately, improve the service for patients and clinicians alike.

The power of data

Ensuring that community services have access to accurate and reliable data facilitates workforce planning, service design and intelligent care by providing a transparent picture of capacity vs demand. In this way, Our e-scheduling software empowers community services to operate on a par with inpatient areas, where management teams already have access to large datasets which are used to inform strategy, workforce planning and decision-making.

Accurate, real-time data is vital for community teams to deliver better, safer and ultimately more care in a community setting; relieving pressure on primary care services by expediting hospital discharges, whilst enabling patients to be cared for in their preferred place – at home.


How Malinko is helping our NHS partners

Our e-scheduling software has helped our NHS partners to unlock the power of their data, move away from manual scheduling, save valuable clinical time and evidence staffing requirements. Here are some examples of what Malinko has already achieved with our community partners:


  • Cambridgeshire Community Services NHS Trust reduced scheduling time from 6 hours to just 20 minutes
  • Using Malinko data, Salford Royal NHSFT demonstrated for the first time that demand exceeded capacity, which resulted in the recruitment of additional staff
  • All of our partners use the Malinko mobile app to support staff carrying out unplanned visits, and to manage lone worker safety: the app uses GPS data so that teams know exactly where their practitioners are during working hours
  • South Wales is using Malinko across health and social care teams, with data sharing resulting in joined-up patient care. Care can be intelligently co-ordinated according to patient needs, resulting in better collaboration between teams and a reduction in wasted visits from multiple HCPs or social care staff
  • Cwm Taf University Health Board in Wales has used Malinko analytics to evidence a 33% rise in patient demand between 2019/20 and 2020/21, which they can use to inform future capacity and demand scheduling.

Furthermore, the Malinko mobile app enables clinicians working in the community to check in and out of patient visits, capturing highly valuable empirical data about visit duration.

This feeds into accurate CSDS reporting, so that ‘minimum durations’ allocated against clinical interventions can be increased as required, enabling health and social care professionals to care safely for their patients.

Intelligent care coordination: how Malinko can support multiple services

Malinko’s e-scheduling software can benefit multiple community services, by providing a transparent, integrated system which facilitates collaboration and eliminates duplication of visits. 

In addition to benefiting NHS community services such as:

  • District nursing
  • Specialist nursing
  • Intermediate care
  • @Home service
  • Chemotherapy @home
  • Phlebotomy
  • Covid home swabbing
  • Home oxygen service
  • Rapid response
  • Acute response
  • Out of hours

Malinko is also used by local authorities and supporting services including:

  • Social workers
  • Healthcare support workers
  • Occupational therapists
  • Integrated CRT – reablement service

to provide patients with joined-up care in the community.

NHS Wales – leading the way in the UK

We were delighted to be selected by NHS Wales to provide e-scheduling software for all seven health boards in Wales. By the end of April 2022, almost 3000 district nurses, specialist nurses and two local authorities will be using our scheduling software. This represents an exciting opportunity for the collection of meaningful data. 

Nursing officer for Wales, Paul Labourne, is keen to make Community Nursing a data-driven service in Wales, with Malinko at the heart of this transformation. He said: 

By transforming into a data-driven and transparent service, neighbourhood District Nursing teams can integrate seamlessly into the broader health and social care network, and senior managers have the insight required to safely meet the needs of our communities”.

In addition to supporting teams on a local level, Malinko’s software will be collating data and sharing it – via API – to the National Data Repository for Wales. Public health data collated via the Malinko app will then be triangulated with data from the health board, informing the Government and helping shape future health policy and spending.

Built by clinicians, for clinicians

Since day one, we have worked closely with a team of experienced healthcare professionals to design and develop Malinko. Thanks to their extensive experience and expertise, we have been able to create a system which truly unlocks the power of data, meets the needs of health professionals working in the community and empowers community teams by providing evidence of capacity and demand. 

Malinko is supporting the initiative to make the 2020s the ‘decade of community services’, by helping community teams to deliver safer clinical care in the home, reducing costs and improving outcomes for patients.