The Malinko Healthcare team are passionate about the NHS and passionate about applying technology and their expertise to enable NHS community services solve the scheduling problems they face. Malinko Healthcare have a strong belief that NHS organisations should have the opportunity to use cutting edge software which is interoperable, easy to use and enables them to achieve the benefits promised in the sales process.
NHS community teams typically use either paper diaries and/or their clinical systems to allocate and book patient appointments. However, community services clinical systems are not designed to automate the patient appointment scheduling process and so are unable handle this. Clinical systems also lack the in-built intelligence required to optimise the patient appointment allocation process. The reliance on clinical systems to book patient appointments results in the scheduling (patient allocation) process being needlessly convoluted, complex and time consuming.
Research undertaken by Malinko with NHS community services suggests that community teams who use their clinical systems to manually book patient appointments are taking up to four hours a day to book around 100 appointments.
In addition, as this booking process is manual and clinical systems have no in-built decision support around scheduling it relies on the nurses experience and intuition. This results in inefficient schedules and increased risk of human error leading to errors such as missed visits.
Unlike clinical systems, Malinko will provide the service with the capacity (workforce) and demand (patients) information required to schedule: Malinko’s automated intelligent scheduling engine handles the patient appointment allocation (scheduling) process automatically, presenting a ready-made optimised schedule for Senior Nurses to amend and approve before it is efficiently deployed to the community team.
Working with our NHS partners we have proven that by using the Malinko scheduling system instead of the clinical system, Senior Nurses can schedule and book over 100 patient appointments in just 20 minutes. This saves hundreds of hours on allocation, enabling community services to free up valuable clinical capacity that can used to focus on patient care.
NHS organisations that have adopted Malinko’s Automated Intelligent Scheduling System are achieving significant productivity gains by automating and optimising the patient appointment scheduling (allocation) process. The Malinko system is enabling the organisation to free up clinical capacity within its community services by reducing non-clinical contact time and by doing so are experiencing:
- Productivity gains of over 10%.
- Improvement in staff and patient satisfaction.
- A reduction in the cost of delivering the service.
- A reduction in scheduling errors – missed visits
- An improvement in the quality and safety of the service.
The business case for Malinko’s Automated Intelligent Scheduling system is clear, but also the benefits which Malinko Healthcare enables NHS organisations to realise are evidence based.
Malinko Healthcare are very proud of the work we have done so far. There have been impressive results, but we are not complacent and are building on this on with our NHS partners into the future.
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